Facilitator as mediator: mediating the tension between management and employee-learners

    Collection:
    Agricultural Communications Documentation Center (ACDC)
    Format:
    Journal article
    Publication Date:
    2010
    URL:
    https://eric.ed.gov/?id=EJ887074
    Published:
    USA
    Location:
    Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 148 Document Number: D11592
    Journal Title Details:
    21(1-2) : 19-25
    Subject Term:
    adult education, attitudes, communication methods, communicators, conflict, continuing education, in-service training, organizational communication, professional development, negotiation, role, adults, mediation, conflict resolution, joint problem solving, joint goal seeking, symmetrical communication, mutual goal seeking, mutual problem solving, adult-centered learning, mediators, dispute resolution, and asymmetrical communication
    Notes:
    8 pages., Online via UI e-subscription., Author introduces a model for use in program planning centered on formulation, administrative approval, and delivery of learning content. Cites planning as a process in which multiple parties with many disparate interests are present and the planner must work to negotiate those interests so that successful and effective programs are produced and provided.

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