15 pages., Via online., In food service settings, researchers assessed whether service familiarity (as rated by employers) moderated the relationship of employee-reported positive emotional displays and coworker ratings of service performance. Findings suggested that, overall, when an employee tended to have one-time encounters with customers or in interaction with a customer who is new to the store, display of positive emotions is especially influential on performance evaluations. However, positive emotional displays by service employees were found less important in contexts where the consumer tended to be more familiar with the emplyee and store.
Online from publisher website. 3 pages., "After a punishing year of food-safety concerns, Chipotle dropped one of its CEOs and prepared to improve its in-store experience as its financial woes bled into 2017." Public health issues facing burrito chain Chipotle Mexican Grill following outbreaks of E. coli.
2pgs, Restaurants are businesses that provide full meals and drinks, and try to offer a unique atmosphere and menu for customers. Some restaurants, especially locally owned ones, now want to feature dishes using local produce. This presents a good marketing opportunity for farmers to sell to them directly.
Agricultural Communications Documentation Center, Funk Library, University of Illinois Document Number: D07688
Notes:
Donald W. Reynolds National Center for Business Journalism, School of Journalism and Mass Communication, Arizona State University, Phoenix, Arizona. 3 pages., Featuring farmer markets in airport terminals.
Agricultural Communications Documentation Center, Funk Library, University of Illinois Document Number: D06210
Notes:
Pages 77-94 in Matthew W. Seeger, Timothy L. Sellnow and Robert R. Ulmer (eds), Crisis communication and the public health. Hampton Press Inc., Cresskill, N.J. 287 pages.
Rydell, Sarah A. (author), Harnack, Lisa J. (author), Oakes, J. Michael (author), Story, Mary (author), Jeffery, Robert W. (author), and French, Simone A. (author)
Format:
Journal article
Publication Date:
2008-12
Published:
USA
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 158 Document Number: D07620
