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    1. 'Kid tested, mother approved': the relationship between advertising expenditures and 'most-loved' brands

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    3. Building successful partnerships

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    5. CRM - R stands for relationship: two companies focus on relationships to grow sales, increase customer retention

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    8. Direct sales suit producers and consumers' interests in Vietnam

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    10. Emotion and the customer journey

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    11. Exploring trust in E-B2B relationships

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    12. Influencing the influencer: how companies are building relationships with these professionals

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    14. Keep grocery shopping personal, despite tech innovations

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    19. Marketing with more: an in-depth look at relationship marketing with new media in the green industry

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    20. Military perspectives on public relations related to environmental issues

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