20 pages., via online journal., In a crisis situation, communication is an important asset for safeguarding the reputation of an organization. The communication strategy that is used in a crisis influences the way people perceive the crisis. While extensive research is conducted and clear communication guidelines about crisis communication are provided, current research tends to focus on a single actor in a crisis within a homogeneous stakeholder group. In this article, we analyze whether and how different groups of stakeholders frame a crisis and the extent to which they attribute responsibility for the crisis to actors. The case concerns the use of an illegal lice detergent (fipronil) in eggs in the Netherlands in the summer of 2017. Based on the analysis of Twitter data related to the case using multiple methods (network analysis, a longitudinal analysis and the annotation of a sample of tweets), this study shows that a seemingly simple case in a single sub-arena has different subgroups that use different frames and attribute different responsibilities to different stakeholders. This result implies that a reconsideration of communication strategies during and after a crisis is needed.
Busse, M. (author), Schwerdtner, W. (author), Siebert, R. (author), Doemberg, A. (author), Kuntosch, A. (author), König, B. (author), and Bokelmann, W. (author)
Format:
Journal article
Publication Date:
2015-09
Published:
Germany: Elsevier
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 161 Document Number: D07796
Glenn, B.P. (author), Randel, L. (author), Zimbelman, R.G. (author), Culp, A. (author), and National Association of State Departments of Agriculture, Arlington, VA
The Randel Group, Alexandria, VA
Georgetown, TX
Format:
Journal article
Publication Date:
2015-07-16
Published:
USA: Glenn, Randel, Zimbelman and Culp
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 164 Document Number: D08218
"These results demonstrate that elitism in insect societies can arise as the extreme of a stable spectrum of individual behavioural activity that allows the colony to respond easily to unexpected needs rather than relying on responses of a rigidly defined subgroup of workers."
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 183 Document Number: C37282
Notes:
See C37280 for original, Page 3 in Fred Myers, Running the gamut: writings of Fred Myers, journalist and 50-year members, American Agricultural Editors' Association. Fred Myers, publishers, Florence, Alabama. 125 pages.
