24 pgs., In order to stay relevant in an online world, Extension must properly use social networking platforms to effectively reach diverse audiences regarding agricultural and natural resource issues. However, few studies have focused on how Extension uses Facebook to effectively accomplish its goal. This study’s purpose was to explore how Utah State University Extension Sustainability uses Facebook to engage followers. The researchers conducted a quantitative content analysis of 504 messages posted to the USU Extension Sustainability Facebook page. Graphics and links were the most common post characteristics used by the organization. Text-only posts and posts containing videos were utilized the least. Food was the most common area of sustainability discussed on the page. Posts containing videos, shared content, or that tagged other Facebook pages in messages experienced statistically significantly higher user engagement than posts without those characteristics. Posts containing hashtags experienced statistically significantly lower engagement. Neutral sentiment appeared in the majority of posts. Additionally, information seeking was the most dominant communicative function among the posts. Neither the type of sentiment nor communicative functions were significantly connected to engagement. Future research should determine changes in knowledge, attitudes, intentions, and behavior as a result of exposure to, and engagement with, the Facebook page. Additionally, a qualitative study determining consumers’ attitudes toward Facebook content can provide a deeper understanding of the audience’s thought processes and content preferences. Page administrators should craft engaging content that builds community among followers.
Via Online Journal, Extension is challenged with meeting the needs of a variety of stakeholders. As the country becomes
more urban, Extension may need to adapt programming to reach new clients. Having an
understanding about what, when, and how urban food producers gather information is important
to address their needs. Information that is relevant, up-to-date, and meets clients’ needs, enables
their ability to adopt new ideas and innovative technologies, providing more opportunities for
success. A mixed-method research design explored the information needs and information-seeking
behavior of urban food producers in Columbus, Ohio. Urban food producers in this study most
needed information to increase food production. Respondents preferred to receive information
from the Internet and other electronic media over conventional information sources. This group of
urban producers trusted information from university and Extension sources, but expressed mixed
opinions about their personal experiences with OSU Extension.
