Schramm, Wilbur (author) and Sathre, Eugene (author)
Format:
Book chapter
Publication Date:
1976
Published:
International
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Document Number: C17064
Notes:
Pages 1-14 of Wilbur Schramm and Daniel Lerner (eds.), Communication and change: the last ten years - and the next. University Press of Hawaii, Honolulu. 372 pages.
Online from publication. 3 pages., "As we find evermore convenient ways to serve customers and work smarter, let's not lose the human touch. We all need it, no matter our age or location."
Chain coordination is growing in importance for those in the food industry to maintain access to global markets and competitive advantage. Information communication facilitates coordination and is seen as the glue that holds organisational chain relationships together. This paper describes how Australian food processors have been exchanging information to coordinate customers and suppliers in their chains along with changes over time. The most frequent information exchanged was to resolve problems. Operational issues were only discussed when exceptions arose and this was decreasing over time, as problems were resolved and processes improved. For the organisations studied, they were increasingly formalising processes to review progress and performance. A wide range of organisational departments were involved in communications with customers and suppliers, especially to resolve problems and develop new products. While the traditional telephone and face-to-face communication methods were the most popular, e-mails were replacing faxes. There were also moves to increasing use of reports, electronic data interchange and intranets for more well developed relationships with larger customers and suppliers. These changes in communication systems were the source of some increased satisfaction with information systems by improving timeliness and depth of information shared. However, there was perceived to be some room for further improvement.
Introduction
Tourte, Don (author / Agri Media Committee of Connectiv), Hagins, Scarlett (author / Livestock Publications Council), and Wilson, Mike (author / American Agricultural Editors' Association)
Format:
Journal article
Publication Date:
2017-07
Published:
USA
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Document Number: D09031
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 137 Document Number: D00854
Notes:
Via online. 2 pages., Fact sheet describes progress in Goal 8, which includes improving access to information and communication technology, as part of the Millennium Development Goals for 2015. Based on United Nations Summit, High-level plenary meeting of the General Assembly, September 20-22, 2010, in New York.
