17 pages., via online journal, By analyzing interview and survey data from U.S. Forest Service
employees, we examined the strategies used for communicating about
climate change within the agency and their effectiveness from the
perspective of agency employees. We found a limited awareness among
employees regarding climate policy. We found that horizontal information
flow through informal social networks was an important way in which
climate-change information was communicated. We also found a lack of
confidence among employees in their ability to provide feedback to
agency leadership. Our results suggest that (1) agency leadership’s ability
to set priorities and deliver positive vision is important for increasing
employee awareness and inspiring actions, (2) the agency could play a
role in facilitating formal and informal networking among employees, and
(3) using advanced information technologies may contribute to information flow horizontally and vertically, formally and informally.
