Busse, M. (author), Schwerdtner, W. (author), Siebert, R. (author), Doemberg, A. (author), Kuntosch, A. (author), König, B. (author), and Bokelmann, W. (author)
Format:
Journal article
Publication Date:
2015-09
Published:
Germany: Elsevier
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 161 Document Number: D07796
"These results demonstrate that elitism in insect societies can arise as the extreme of a stable spectrum of individual behavioural activity that allows the colony to respond easily to unexpected needs rather than relying on responses of a rigidly defined subgroup of workers."
20 pages., via online journal., In a crisis situation, communication is an important asset for safeguarding the reputation of an organization. The communication strategy that is used in a crisis influences the way people perceive the crisis. While extensive research is conducted and clear communication guidelines about crisis communication are provided, current research tends to focus on a single actor in a crisis within a homogeneous stakeholder group. In this article, we analyze whether and how different groups of stakeholders frame a crisis and the extent to which they attribute responsibility for the crisis to actors. The case concerns the use of an illegal lice detergent (fipronil) in eggs in the Netherlands in the summer of 2017. Based on the analysis of Twitter data related to the case using multiple methods (network analysis, a longitudinal analysis and the annotation of a sample of tweets), this study shows that a seemingly simple case in a single sub-arena has different subgroups that use different frames and attribute different responsibilities to different stakeholders. This result implies that a reconsideration of communication strategies during and after a crisis is needed.
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 168 Document Number: C28180
Notes:
Via Food Safety Network. 1 page., "Scientists have discovered that certain fish are capable of glowing red." The color may function as a communication or attraction signal.
