Zagonel, Anissa (author), Baker, Lauri M. (author), King, Audrey E.H. (author), and Kansas State University
Oklahoma State University
Association for Communication Excellence
Format:
Journal article
Publication Date:
2019
Published:
United States: New Prairie Press
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 15 Document Number: D10433
15 pages., Via online journal., Investment of employees in a brand can lead to greater public understanding and positive impressions of a brand by external stakeholders. However, this can be challenging in public organizations with multiple brand segments and a large number of employees spread across great distance with limited funds for marketing. While previous work has looked at Extension agents, faculty, and volunteers’ brand perceptions, no studies have looked at communication services employees’ investment in the brand. The purpose of this qualitative study was to discover how well employees in a university and Extension printing and mail entity understood the Extension brand and their investment in the brand. Research questions that guided this study were: 1) What perceptions and investment do communication services employees have in the Extension brand? And 2) what are employees’ perceptions of the organization’s branding and marketing efforts? Each of the 18 interviews included a series of questions focusing on employees’ story related to Extension and employees’ thoughts on branding and marketing efforts. Results in this study with communication services employees indicate these employees are not invested in the brand with the majority having little to no understanding of the mission of Extension. This contradicts previous research with employees in other brand segments of Extension. Implications of this work include a need for training on the Extension mission for communication services employees, a shift in culture to encourage investment in the brand, and inclusion of all Extension employees in the mission of Extension.
Briese, Lee Galen (author) and The University of Nebraska - Lincoln
Format:
Dissertation
Publication Date:
2019
Published:
Ann Arbor: ProQuest
Location:
Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 18 Document Number: D10472
Notes:
81 pages., ISBN: 9781392073537, Via ProQuest Dissertations and Theses., Agronomy is not simply the selling of agricultural products to farmers, nor is it the process of solving singular production problems. Agronomy is defined as the integrated, holistic perspective of agriculture (ASA, 2019) and “agronomists are specialists in crop and soil sciences, as well as ecology” (ASA, 2019). While scientific investigation and discovery are essential to understanding systems function, the tangible benefits from our knowledge stems from the application to solve problems. Clear communication is vital to successfully help stakeholders understand the importance of the science and help scientists understand the challenges stakeholders face. However, to successfully put science into action, solutions need to address the whole system and strategies need to be customized. To this end it is critical to be able to detect, accurately diagnose and prioritize the problems and challenges within agricultural systems. These steps cannot be carried out remotely or by those who lack the skills or knowledge. Rather, they must be performed by well-trained, experienced people who can translate information into actionable practices. Furthermore, stakeholders need to trust that the advice is accurate and applicable to their system, hence the important role of the trusted adviser. The trusted adviser is someone with the knowledge and skills to assess the entire system, access to scientists and full comprehension of the research. They also must understand the needs and challenges faced by the stakeholder farmers and gain their trust. These trusted advisers play a pivotal role in the capability of agriculture to respond to climate change, population increase and establishing sustainable systems. Our future depends not only on the discovery of scientific knowledge but more so on the application of it. What good are the solutions if no one ever uses them?
The following document was written to address communication challenges discovered during an internship working with university extension specialists to deliver programming to farmers and directly advising university researchers on practical challenges that farmers face. These on-farm barriers often prevent farmers from adopting new practices. It is also the culmination of twenty years of field experience serving farmers by scouting, identifying, prioritizing, problem solving, communicating, compromising and building trust. This document is intended to urge all practitioners of agronomy and the related agricultural sciences to become trusted advisers, elevate their practice to a new level and approach the challenges of agriculture from a systems point of view. They also need to create actionable strategies not only to protect crop yields but also to protect the soil, the environment, the ecosystem and the wellbeing of the farmer and of everyone who partakes of the bounty.