1. Are you being served? Gauging customer service Collection: Agricultural Communications Documentation Center (ACDC) Contributers: Boone, Kristina M. (author) and Furbee, Robert (author) Format: Journal article Publication Date: 1998 Published: USA Location: Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 108 Document Number: C10260 Journal Title: Journal of Applied Communications Journal Title Details: 82 (3):6-18