18 pages, via online journal article, Blue Bell Creameries faced an unprecedented situation when it pulled all of its products during a Listeria outbreak in 2015. Despite a very public crisis that resulted in three deaths, Blue Bell survived the disaster and maintained a large and loyal customer base. A content analysis of the Blue Bell Ice Cream Facebook page was conducted to evaluate Blue Bell’s public communications, and its followers’ public reactions to the Facebook communication during the crisis. Results indicated that Blue Bell primarily posted messages that included recall and restocking information, thankfulness to stakeholders, and details about improvements to food safety during the crisis. These messages created a sense of transparency, which can increase customers’ trust and brand loyalty. Their consumers largely responded with comments containing overwhelming loyalty themes as well as questions and messages of thanks. Recommendations for agri-food companies include operating transparently before, during, and after a crisis. Organizations should follow Blue Bell’s example and avoid publishing messages that include attacks, denial, scapegoating, or excuses during a crisis.
22 pages., via online journal., This study investigates German news media coverage and PR material of offshore wind
stakeholders from industry, politics, science and civil society thoroughly to provide
insights about offshore wind benefits and risks communicated frequently and rarely to
the public. By comparative analyses, differences between stakeholder and media
messages are revealed: while stakeholders strongly focused on the supportive argument
relevance of offshore wind for the energy turnaround, the media often discussed the
negative impacts higher costs and delays in grid connection. Furthermore, the influence
of offshore wind arguments on acceptance is measured within a survey representative of
the German population. With these results, it can be assessed how far influential
arguments were presented and which messages have been used frequently despite their
low impact. Disruptions to viewscapes, limitation of commercial fishing areas, and
hazards to shipping proved to be effective a
