23 pages., Online via HeinOnline through UI e-subscription., Part one describes a framework aimed at encouraging lawyers and other conflict managers to be overtly analytical when deciding which interventions may or may not be helpful in a particular conflict. Part two lists factors or diagnostic indicators that suggest that certain conflicts probably need the decision of an umpire or judge and that certain other conflicts probably need written claims to be filed in a court or tribunal.
7 pages., Online via UI Catalog. 7 pages., "Taking a dispute to court costs money - lots of money. Mediation is often a cheaper and quicker alternative, and being properly prepared can help the process."
