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    2. Crisis communication strategy on social media and the public's cognitive and affective responses: a case of Foster Farms salmonella outbreak

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    Collection:
    Agricultural Communications Documentation Center (ACDC)
    Contributers:
    Chung, Surin (author) and Lee, Suman (author)
    Format:
    Journal article
    Publication Date:
    2016
    Published:
    USA
    Location:
    Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 99 Document Number: D10875
    Journal Title:
    Communication Research Reports
    Journal Title Details:
    33(4) : 341-348
    Notes:
    This study examined an organizations’ crisis communication strategy (i.e., crisis response strategy and technical translation strategy) on social media and publics’ cognitive and affective responses. Twenty crisis communication messages posted by Foster Farms regarding a salmonella outbreak and 349 public responses were analyzed. The results showed that a technical translation strategy generated more public acceptances of message and more positive emotions than a crisis response strategy. A crisis response strategy generated more public rejections of message and more negative emotions than a technical translation strategy.

    3. Managing and sharing H1N1 crisis information using social media bookmarking services

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    Collection:
    Agricultural Communications Documentation Center (ACDC)
    Contributers:
    Freberg, Karen (author), Palenchar, Michael J. (author), and Veil, Shari R. (author)
    Format:
    Journal article
    Publication Date:
    2013
    Published:
    International
    Location:
    Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 138 Document Number: D05701
    Journal Title:
    Public Relations Review
    Journal Title Details:
    39 : 178-184

    5. Pandemics in the age of Twitter: content analysis of tweets during the 2009 H1N1 outbreak

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    Collection:
    Agricultural Communications Documentation Center (ACDC)
    Contributers:
    Chew, Cynthia (author) and Eysenbach, Gunther (author)
    Format:
    Journal article
    Publication Date:
    2010-11
    Published:
    International
    Location:
    Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 138 Document Number: D05700
    Journal Title:
    PLoS ONE
    Journal Title Details:
    5(11) : e14118
    Notes:
    13 pages.

    7. Web data mining and social media analysis for better communication in food safety crises

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    Collection:
    Agricultural Communications Documentation Center (ACDC)
    Contributers:
    Meyer, Christian H. (author), Hamer, Martin (author), Terlau, Wiltrud (author), Raithel, Johannes (author), and Pongratz, Patrick (author)
    Format:
    Journal article
    Publication Date:
    2015-07
    Published:
    International
    Location:
    Agricultural Communications Documentation Center, Funk Library, University of Illinois Box: 163 Document Number: D08193
    Journal Title:
    International Journal on Food System Dynamics
    Journal Title Details:
    6(3) : 129-138